American Standard Culinaire Single-Control Kitchen Faucet with Pull Out Spray and Escutcheon Plate

We received our Culinaire kitchen faucet within a week. It was well-packed and had a nice two-toned stainless finish. We decided to have it installed by a professional plumber to avoid future problems. However, within 10 days one of the gray plastic pieces on top of the pull-out fell out and landed in the disposal. We contacted American Standard directly and were told that we'd have a new pull-out within 7-10 days. 2 weeks later, having not received the replacement, we contacted American Standard again and were told the piece was back-ordered with no delivery date in sight. The company was wonderful in working to obtain a new pull out for us which they eventually did. The new one arrived in perfect condition. This was a frustrating process, but good follow through by American Standard. We'd re-rate the faucet 4/5 (did the first review after 2 months of having not received a replacement).

I bought this faucet from Amazon about six months ago and it failed. The check valve in the middle of faucet failed and started to leak under the sink. I call American Standard customer service for a warranty claim. I was looking to get a new check valve and re-install; however, American Standard could not ship a five dollar part to California since it did not meet California's low lead requirement. American Standard fully refunded me for the faucet. It took approximately six weeks to get the refund. I bought another American Standard faucet based on Amerian Standard's customer support and lifetime warranty. Key thing to remember is to keep your receipt.