Customer Reviews
Average Customer Review
(11 customer reviews) 14 of 14 people found the following review helpful
Good Warranty--You'll Need It,
September 14, 2009 Richard A. Satterfield - See all my reviews
This review is from: Grohe 33939AV0 Europlus II Pull-Out Satin Nickel (Tools & Home Improvement)
BACKGROUND. I have a newly remodeled (2008) extra-large-kitchen with three Grohe 33-939-AVO faucets. All three faucets worked perfectly after installation (and two of the original faucets are still working perfectly). However, one of the original faucets "froze up" after less than a year of service. I replaced it early this year with a new faucet. The replacement faucet appeared to work perfectly, but then after a few months of use, the replacement faucet froze up in exactly the same way as its predecessor. Once again I have replaced it with a new faucet that appeared to be working perfectly. But now, after less than a month of use the new replacement faucet is beginning to freeze up.
PROBLEM. The housing (spout), which should swing freely back and forth, binds against the stationary inner manifold that is anchored to the countertop. This causes the spout to not swing freely.
I tried to explain this problem to Grohe technicians, but I did not have much...Read more
11 of 11 people found the following review helpful
Mercedes Benz of Kitchen Faucets,
November 17, 2005 Victor H. Agresti "remodeling-guy" (Gaithersburg, MD United States) - See all my reviews
Grohe Europlus II kitchen faucet
Click on "see customer image" above for photo of the items included in the box. (The spring in the upper part of the photo is shipped in its compressed state.)
Cons:
- During installation, when tightening the C-shaped brace on the underside of the faucet, if you're not careful, the supplied rubber washer could be set in a position that would bind the chrome hose from sliding in and out of the faucet. Grohe should address this issue to preclude installation problems and subsequent calls to their help desk.
- Like all kitchen faucets, this one is rated at 2.2 gallons per minute at 60 PSI, which is a Federal Standard meant to reduce water consumption. However, some faucets use a metal disc with a small hole in the center, just prior to the aerator, to restrict water flow - simply remove that disc, and full flow is restored. My "beef" with the Grohe, and it's a minor one, is that the aerator itself slows water...Read more
5 of 6 people found the following review helpful
Nice Looking but doesn't last,
July 6, 2009 Joseph J. Irwin "JJI" (Lancaster, PA) - See all my reviews
This review is from: Grohe 33939AV0 Europlus II Pull-Out Satin Nickel (Tools & Home Improvement)
I like the looks of the product, but unfortunately, after 5 years of normal operation in the kitchen, the extension hose just ruptured. This is where the true customer service gets tested. The lifetime limited warranty was "honored" by the company. Of course the thing ruptured on a Saturday. Office hours of Grohe's singular US distribution site are Mon-Fri. Anyway, they said they would ship it out immediately...Sounded good, until 7 days later, no replacement. They said it was on backorder and was going out today, 9 days after first call. I don't know if I will get it, but what I do know is that it is very difficult to go without a kitchen faucet for over 10 days. There is absolutely no distribution network within the US. So, although a nice faucet, there are no parts, and no backup for you when it breaks. And it probably will break. This thing is too expensive to just rupture for no reason...I would not by anything from Grohe again...
