InSinkErator F-HC1100SN Indulge Contemporary Hot and Cold Water Dispenser, Satin Nickel

Comment: After buying this hot cool Insinkerator unit and installing it, i found that the tank started leaking. Insinkerator sent me a replacement. Now, the other day my wife pulled on the cool water lever, and it just stuck in the on position.
After many frustrating calls to these people, i tried to repair the unit myself. Wd40 didn't loosen the valve, so i took my drill, drilled a very small hole in the center of the vinyl plunger, screwed in a small screw and pulled the plunger up. I then found a washer that fit above the plunger so that the lever couldn't push the plunger down, and put it back together. The cool lever is inop, but it looks good and the hot works perfectly.
This is a piece of JUNK, but there isn't anything else out there, and this company could care less about quality.

Comment: Bought this 5/2007 and had installed during kitchen remodel. Like it alot. Had trouble with the heater tank unit leaking at its internal vinyl tube; fixed by replacing with a silicone tube (see reviews for the tank). Have not had any problems with the dispenser yet, but plan to fix/replace it if/when it happens. My family likes and uses this enough that it will be worth doing. It is a shame that the product has had a poor reliability record, and that repair parts cannot be purchased.

Comment: We purchased this in 2007 and by 2009 the cold water lever/handle was no longer functional. We tried to make due but then it stopped working completely. Contacted InSinkErator they told me it would be months before a replacement dispenser would arrive from the Manufacturer ! I called several times, their customer service would hang up on me or disconnect or they didn't know what happened they lost the call , Yeah, Right, we know about that. Finally after wasting many hours of the day I finally reached a supervisor who was very unpleasant but did agree to get a unit to me faster but she also hung up on me. I want to be clear that at No time was I rude, loud or inappropriate ! This company is horrible! I will Never purchase anything from them again. The unit did arrive after me calling and confirming Many many times. I am hoping it will work for awhile but when it goes out I am definitely purchasing another brand and I already have that chosen here at Amazon.com. Just Beware, Don't Buy from InSinkErator, Big Mistake !!!!!

Comment: A nice product when it works, but expect both the tank and the faucet to fail in an unacceptably short period of time -- but probably last just long enough to void the warranty.

Comment: After purchasing a complete system in 2004, my first problem happened after only 16 months. The water heater was made out of plastic and leaked all over my kitchen. It was replaced with a new stainless steel heater at my cost. Now, the F-HC1100 faucet drips and won't shut off the hot water. The lever is stuck ON and just flops around like it's not connected to anything inside. Calls to Insinkerator were frustrating to say the least. They won't admit they have a problem and tell me most people are happy.....NOT THIS PERSON!! After several calls asking why I should buy another unit knowing the problems, I was told they now have a 5 year warranty and I could purchase one for $158.00. Buyer Beware with this Product and Company. It's hard to believe they are still in business but I guess people don't know before they buy.