Moen 7560SL Extensa Single Handle Kitchen Faucet with Pullout Spout, Stainless (Not CA / VT Compliant)

This is a nice faucet, while it last. I had it for about 5 years, the stainless steel version, it was getting harder to make it pivot and one day it stopped pivoting completely. Big crumbles of rust were falling under the sink that made me thought it was the mounting bracket that was rotting since it was covered with rust.

It wasn't it was the bearing washer inside the faucet, it rusted away in crumbles, so the faucet stopped pivoting.

There shouldn't be a problem, after all it is a pricey MOEN faucet right?

Well here is where MOEN show what they are. I wrote them asking for the part because I wasn't able to see it in the parts explode view they have in their web site. I got the answer the next day and it got me astonished:

"The part you described in your email is referred to as a bearing washer bracket and this part is crucial to the faucet's ability to swivel side to side. Unfortunately this part is not available for...Read more

I bought a life-time warranty Moen kitchen faucet about 10 years ago. Within a couple of years the calls to Moen service started. An unending stream of problems with that faucet, none related to each other except for being part of the same Moen faucet. The chrome peeled off the plastic shroud just below the handle. The spring in the soap dispenser collapsed to a small fraction of its former capability. The chrome nozzle on the soap dispenser discolored. The same nozzle eventually just fell out. The hand soap in the dispenser eventually came out brown because of the pump mechanism rusting inside. The plastic sprayer handle simply snapped off one day. The chromed plastic cap on the top of the handle where it connects to the rest of the faucet simply fell off because a tab on the underside apparently cracked. The faucet started squealing when moving the lever, so the cartridge had to be replaced. Naturally, all these problems wouldn't be complete without water leakage issues on occasion...Read more

We have had this faucet for 4 years. We thought what we were buying was a high quality pullout faucet, and the lifetime warranty helped the sale. However, this faucet will start dripping on you in 2 years, and after getting replacement parts from Moen, it will drip again after another 2 years. Look up other reviews on the net before buying this one. For us, it really was not worth the hassle of calling Moen again. We're going with a Grohe.

2 stars because it will work fine for 2 years.