Price Pfister 529-7YPS Ashfield Kitchen Pull-Down Faucet, Stainless Steel

Comment: Immediately after installation, the very poorly made plastic piece that docks the spray head came out of the faucet, and requires re-installation every time you pull the spray head down. There is a small plastic tab that holds the piece in the faucet, which, I'm sure will wear out rapidly with frequent re-installation.

After speaking to a computer and waiting over 40 minutes to talk to a human, the phone representative could not tell me if it was a recurring problem and just told me not to worry since it has a "lifetime warranty." A new part is on the way, however, I'm so dissatisfied with the overall quality that I will return the faucet, despite the hassle of tearing it out and packing it back up.

Comment: We purchased this faucet to replace a Moen that I was tired of 'adjusting' or replacing parts in to keep it from dripping every 9 months. I chose this faucet because the design seems simpler - remove the handle and replace a cartridge. The Moen had several rubber seals on springs that I've replaced and a plastic ring to tighten down the ball socket assembly. Installation was simple, although the instructions weren't included in the box - I had to go to the website to get them. I believe this is the fault of Price Pfister, there were no indications the box had been previously opened or the faucet was used. Rotating the faucet out of the way is very easy, very little force is needed. The on/off lever is also very easy to move - great if you have a handful of something and just want to use a finger to turn it on/off or make an adjustment to the temperature. Right now when returning the faucet head back up into the arm it returns completely and fits snuggly. There is a plastic collar inside that it fits into but I believe the weight on the hose is heavy enough to keep the faucet head firmly in place, so it's possible the problem other people are experiencing the the faucet head not fitting snuggly in place may be because the hose/weight isn't free enough under the sink. We really like the height of the faucet - there's no problem getting larger pots in the sink even when it's not moved off to the side. The downside is the faucet doesn't protrude towards you as much as the flatter style faucets do. And as someone else stated, you can swing the faucet around and out of the sink so you need to be careful where it's been moved to before you turn on the water. One thing to keep in mind is how much depth you have from the faucet to your backspash/wall. To install it with the lever completely to the right you need a decent amount of room for the lever to turn towards the wall. I had to angle it slightly - it still looks great but the depth wasn't something i considered when we purchased it.

Comment: This faucet was much less expensive than at the local home improvement center. My contractor put it in after my granite counter top was installed. When I came home, I noticed the tiny set screw on the handle was missing. I don't know if it was lost or not included in the box so I called Price Pfister and they sent me a replacement. Unfortunately it did not fit the faucet. I think I'll have to go to a plumbing supply store and try to get one that fits. The faucet works fine without it so I don't know what the purpose of the set screw is but it must need to be there for a reason so I'll try to get another one. Not to mention the fact that you do see a small hole on top of the handle due to the missing set screw. Not too classy. Anyway, do I like the faucet. In a word...YES! I like the different features such as steady stream or shower head spray. I also like being able to pull it out and spray a big pot or just the sink itself. Disappointed in Price Pfister since they sent me the wrong part.

Comment: We had this faucet installed in March (2.5 months ago), and about 2 weeks ago, the washer in the ball joint at the top of the sprayer head split, so everytime we tried to use the faucet water sprayed out the top of the head. We immediately called Price Pfister, and were promised overnight shipping of a new washer and surrounding part.

Five days later (it came standard shipping...not overnight) we received a hose guide...NOT what we'd asked for, and NOT what the rep said he was going to send. I called and talked to someone else first thing Monday morning, and he promised expedited 2-day shipping of a new sprayer head. It's now Thursday, and no part, so I called again. First they told me there was no record of my Monday morning call, then they said the order had been placed, but instead of being sent out, was put on "hold". I spoke to a supervisor after about 30 minutes on hold, and he explained that they're going through a system upgrade, which is why the order had been put on hold. Great.

By the time we (hopefully) receive the part on Saturday, we'll have been 2 weeks without a usable kitchen sink.

I'm very disappointed with the quality of the faucet (failed after less than 3 months of use), and even more disappointed with the customer service we've received from Price Pfister. I will not order another PF product again.

Comment: I was looking for a high faucet for my kitchen. Commercial ones are just too big. This one is just right. It was easy to install and works perfectly. I would definitely buy the same one again. I installed it without the plate but it does come with one so it can be installed either way. Attractive and easy to keep clean.