Pfister F53470SS Parisa Single Control Pull-Out Kitchen Faucet , Stainless Steel

We bought this unit based on manufacturer reputation (parent co. is Black & Decker) and style and functionality.

Within weeks, it developed a leak around the spray, water was dribbling out the side and gets your hand wet. I called Price Pfister, to their credit, the call was promptly answered and they mailed me a entirely new spray & hose assembly - no charge, without asking for receipts or put up other impediments.

The replacement spray has operated flawlessly for over 2 years now.

What is distressing is the construction of this faucet. The body of the unit is plastic, the 'stainless steel' is but a thin coating. We dropped a butter knife on the base plate, damaged the surface exposing the plastic. The nick is the size of a pin head, but the stainless skin is starting to peel. So the nick is growing.

Let's face it, though it was our fault, this kind of accident do happen in a kitchen. When we replace this faucet, we will not...Read more

This faucet assembly was installed by the builder of our home, which we've owned for about 4 years now. Works flawlessly. The spray started being a little irregular, due to mineral deposits, so I thought I'd be slick and soak it with CLR or LimeAway. Well, when I was trying to reassemble it, I broke part of the sprayer. Called Price Pfister to ask if a just the spray head was available as a replacement. Not only did they have it, they sent me one via Next Day Air...no charge. These guys must have taken their customer service training at the same place as Amazon.com, which is one of the few other places I've ever gotten that caliber of service.